Gloria worked in both children and adult facilities in the US and Canada until her family relocated to London, Ontario, in 1972. In 1982, she opened the first privately owned physiotherapy clinic in London called The Downtown Clinic, Physiotherapy & Health Counselling. Ministry of Health funding for outpatient physiotherapy services ended at that time, and many of the clinic's patients were those who had been injured in motor vehicle accidents. The term chronic pain was often used as a diagnosis for these individuals, but over time and with appropriate management, it became evident that there were many reasons for ‘Delayed Recovery Post Trauma‘ including undiagnosed concussion problems (visual, balance, cognitive, etc.), fractures, as well as spinal or soft tissue injuries. The Downtown Clinic was a solo practice, but a comprehensive program called Encompass developed for people with persistent physical symptoms. The program included counselling, occupational therapy, massage therapy, aquatic therapy, and ‘exercise and education group work'—an' innovation in the mid-1980s. It was an important learning experience, and after working closely with other health providers locally (including the late Drs. David Boyd, Harold Merskey, Pamela Barton, as well as Drs. Dwight Moulin, and Patricia Morley-Forster), Gloria began her outreach to the physiotherapy, medical, and general community on ‘chronic or persistent pain’ management. ​In 2002, Gloria attained a M.Sc. (PT) from Western University (the University of Western Ontario). Her thesis title was ‘Cervico-Cephalic Kinaesthesia in Patients with Chronic Neck Pain'. (Do you know where your neck is in space?) In 2011, Gloria was honoured by the Canadian Physiotherapy Association (www.physiotherapy.ca) with the Lifetime Membership Award for her commitment and outstanding service to her clients and the physiotherapy profession. In 2015, after 33 years of being a clinic owner, Gloria closed The Downtown Clinic. In 2016, Gloria established the Gloria Gilbert Chronic Pain Award (renamed Persistent Pain) at the School of Physical and Occupational Therapy at McGill. She is an active member of the Canadian Academy of Pain Management (www.canadianapm.org), holding diplomate status. Gloria also maintains her membership with physiotherapy, brain injury, as well as national and international pain organizations. She wrote an eBook entitled Don’t Go to the Ouch!, which continues to be available for purchase. Contact gloria@gloriagilbert.com to inquire about a purchase. This updated website includes current information to assist a person with persistent pain or other physical symptoms caused for any reason (acute or chronic pain, fatigue, weakness, depression, aging) to live as independently as possible.  🔴 is used throughout the website to delineate ‘feelings/sensations/symptoms’ that the person wants to better control. Information and guidelines about ‘not going to the OUCH’ (self-management principles) are the focus of this website.